Shipping, Returns and Warranty

Shipping

Shipping for pipe furniture products is calculated via the website shopping cart system. We have a number of shipping providers, Australia Post, Startrack Express and DHL. Items added to cart are added together to create a size and weight for shipping . This data then is sent to shipping provider via connection to shipping calculation API.

The system returns a number of options once a full address is entered into the checkout form.

If postal information is not correct you may not see a full range of options.

For items with a dimension over 1.0 Meter in length only Startrack and DHL will show as options.

Warranty

All items listed carry a 12 month warranty or if the product fails to live up to your expectations we will replace or refund as required.

Returns

ANY custom length pipes being returned have a 50% restocking fee. Contact us to describe the problem and we will advise if a return is required. Returns should include a copy of your invoice and should be shipped to the warehouse address below. Refunds will be made via our gateway if the purchase is no older than 90 days. For refunds after this time please include bank details for direct deposit. You will need to download a return form.

Return form here

Warehouse

152 Cowper Street
Footscray Victoria
Australia 3011