If you are not satisfied with your purchase, you can return the product up to 30 days from the date you purchased it for a refund.
To make a return Pipe Furniture will require you to download and complete the ‘Order Return Form’ listing all items being returned and requiring a refund. Include your invoice number on this form.
All returned items must be in the same condition as you received them.
ANY custom length pipes being returned have a 50% restocking fee. Contact us to describe the problem and we will advise if a return is required. Returns should include a copy of your invoice and should be shipped to the warehouse address on our return form. Refunds will be made via the system used to make payment if the purchase is no older than 90 days. For refunds after this time please include bank details for direct deposit.
Hardware items ordered as separate products that have been returned will be subject to a restocking fee calculated at 10% of invoiced amount.
Please note, all returns will NOT include shipping costs unless it is a result of our error.
152 Cowper Street