Shipping and Warranty

Shipping

Shipping for pipe furniture products is calculated via the website shopping cart system. We have a number of shipping providers, Australia Post, Startrack Express and DHL. Items added to cart are added together to create a size and weight for shipping . This data then is sent to shipping provider via connection to shipping calculation API.

The system returns a number of options once a full address is entered into the checkout form.

If postal information is not correct you may not see a full range of options.

For items with a dimension over 1.0 Meter in length only Startrack and DHL will show as options.

For nearly all hardware items that show “in stock” we ship same day or next if ordered after 3.00pm. Regular post can take from 2-7 days depending on your shipping address. Express Post and Startrack Express may take from 1-4 days. DHL Australia wide can deliver within 1-3 days.

International shipping via DHL may take from 1-3 days to New Zealand but longer for all other countries.

Customs and Import tax

International shipping will require that customs charges be paid by the customer via DHL invoice prior to delivery. This is a service provided by DHL whilst the order is in transit so as to speed up delivery.

Warranty

All items listed carry a 12 month warranty or if the product fails to live up to your expectations we will replace or refund as required.

Warehouse

152 Cowper Street
Footscray Victoria
Australia 3011