FAQ’s

Pipe Furniture is a web-based manufacturer/retailer. We do offer a trade discount to reseller customers.  The following industries qualify.

• Architects
• Interior Designers
• Retailers
• Shop fitters

To apply for a trade discount you must register an online account with us and place all orders via our on-line store.

You can set up an account by registering on the My Account Page.  Edit your billing and shipping details including your Business Name, Business Number and then email us at [email protected] with  your Username or email address.  Once approved your login will then be converted to a trade account login for this username.

When you log into the website your discount will automatically be applied to the product prices. All orders should then be placed through the website with this login. You can also create your own quote online by adding your products to the shopping cart and then saving the order as a Proforma Invoice or Bank Transfer as payment option.

Please note any quotes provided by us over the phone or via email will not have the trade price applied.

The website ordering system can include your PO number and can supply a Pro Forma Invoice only as a quote if required.

If you need to adjust or edit your online account details you need to be logged in and under the My Account menu item there is an item “Edit Account”. This will open a page where you can edit email address and account password.

This page can be used to edit Address details but it will not change address details for an invoice already created.

There is also a link to your previous support tickets created when using our support email address or created using the ticket system.

Warranty

All products come with a minimum 12 month warranty. If the product is delivered damaged or fails to work as advertised we will issue a refund or a replacement.

Please check your order carefully noting technical specifications. If we place the order on your behalf you should carefully check the Invoice/quote before payment so we can rectify any discrepancies prior to shipping.

Any product you return must be in the same condition you received it. 

Incorrect items

If we have shipped the wrong item or you wish to return for a refund or replacement please email us listing the invoice number and item number

Damage

For orders that arrive damaged we will repair or replace the product at our discretion. If items are damaged in transit we need to be notified within 7 days. Product delivered and subsequently stored for later opening will not be considered as damaged in transit.